FAQ | Frequently asked questions

Payment and shipping

Due to the nature of the products and in order to respect the health standards in force, no item is refundable, returnable or exchangeable. Be sure to choose the right size mask according to the dimensions of your face to ensure optimal comfort.

Your purchase is not conform? Contact our team by phone at 514-935-9998

We accept the following methods of payment:

Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay and Shop Pay

Delivery costs vary according to the option chosen. Depending on your delivery address, 3 options are available:

  1. Standard (8 to 12 days) : $3
  2. XpressPost (4 to 7 days): $9.99
  3. Privilege (next day): $19.99

We ship orders within 48 hours. Some delivery delays can be expected due to extensive security measures, including physical distancing, which increase the processing time for Canada Post to handle high volumes of packages.

Once your order is on its way, you will receive an email notification confirming shipment (be sure to check your junk mail). In the same email, a tracking number will allow you to follow the progress of your delivery.

Our products are only available through our website. Due to the nature of our products, it is not possible to try them before purchasing.


Products

Our mask and face shields are made to fit the lines of the face perfectly. We use materials that dry quickly and allow for natural breathing and optimal comfort. It is important that the mask and face shield provide you with freedom of movement to continue your daily activities.

Materials such as cotton and muslin can provide a higher degree of comfort than others such as polyester or rayon.

Wearing a mask in combination with a face shield is recommended, but not mandatory. Some people with respiratory problems prefer to wear the face shield alone and others are comfortable with the mask alone.

Despite our precautions to provide you with the best comfort, it is possible that fog may form on your glasses when you wear a mask.

However, here are our recommendations:

Choose a mask of the right size, adjust it as much as possible so that it lines up perfectly with your face, wash your glasses in cold soapy water or add a filter to your mask with an integrated filter pocket.

All masks that can have a filter inserted inside have a built-in filter pocket.

It is possible to add a filter inside the following masks:

  • ZEN masks
  • URBAN masks (except Sun and Leopard)
  • DELTA masks
  • CAZA masks

To ensure the best protection, we recommend attaching the face shield to the headband provided. It is adjustable and comfortable thanks to the foam blocks.

The following masks have a nose clip:

  • ZEN masks
  • URBAN masks (except Sun, Pumpkin, Leopard, Picnic and Retro models)
  • DELTA masks
  • Posseidon masks
  • 747 masks
  • Children’s masks (6 years old and under)

If the goggles or glasses can be placed under the front band of the helmet, wearing them under the face shield will be possible and comfortable. Make sure that the glasses are not too thick so they don’t touch the face shield.

All adult face shields have the same dimensions of 32 x 23 cm.
The dimensions of the children’s face shield are 32x 19 cm.

We have several products made in Quebec as well another collections designed in collaboration with Thailand or Mexico.

The following products are products designed and manufactured here :

  • Protective face shield
  • Protège-toi.ca face shield
  • Disposable face shields
  • DELTA masks
  • BOHO masks
  • ELITE masks
  • NINJA masks
  • 747 Masks
  • Hand Sanitizer – Antibacterial – Alcohol free
  • Hand sanitizer gel – Antibacterial

In order to provide effective protection and superior quality products, all materials used in the design of our products are new and handled in a sanitary environment.

Although it is not possible to reserve or pre-order items that are not currently available, we invite you to contact our team by phone so that we can inform you when it will be available. It is also possible to visit our website regularly to see our new products and promotions.

Of course! We have $10, $25, $50 and $100 gift cards.

Easy to use, the gift cards are sent by email, along with payment instructions. No additional processing fees will be added to the amount of the card.

Our masks are handmade and non-medical masks. However, as recommended by Health Canada, it is preferable to wear a mask for everyone in order to be protected and to protect others.

Some health care workers use our masks for clients, visits or even outside of working hours. The important thing is to have the most appropriate protective equipment for the situation.

Yes, it is! We are always looking for local mask manufacturers who want to take their business to the next level. We are looking for companies with the capacity to produce 1000 or more masks per week. Of course, you need to produce quality products in a variety of sizes and colors adapted to local tastes.

Our infrastructures are ready to take charge of the sale, delivery and support of your products. By purchasing your inventory upon receipt, all you have to do is what you do best: produce quality masks!

Contact us at the following coordinates:
Ralph Abi Nader
514-815-7253
info@protege-toi.ca

Our filters are made of non-women cotton.

Our collections have some size differences, so we recommend measuring your face at ear level and the distance between your nose and chin to choose the mask that best suits you. Here are the dimensions according to the collections:

  • ZEN : 20 x 15 cm
  • URBAIN : 22 x 12 cm
  • SAC : 40 x 40 cm
  • DELTA :
    Moyen 14 x 22 cm
    Grand 15 x 22 cm
  • BOHO : 24 x 13 cm
  • ELITE : 20 x 14.5 cm
  • NINJA :
    Adulte petit 19 x 11.5 cm / élastique 11.4 cm
    Adulte grand 19 x 11.5 cm / élastique 14 cm
    Enfant grand 15 x 15.2 cm / élastique 10 cm
  • RAMBO : 10 x 18 cm
  • LABO : 10 x 18 cm
  • MASQUES ENFANTS (6 ans et moins) : 17 x 12 cm

Maintenance

There are two options when it’s time to wash your mask:

You can wash it in hot water (60°C-75°C) with detergent for about 30 minutes and le it air dry. However, since our masks are made of fabrics such as cotton, we recommend that you wash them in cold water (15°C-55°C) and let them air dry for 48 to 72 hours to minimize the risk of them shrinking in the wash.

In any case, it is important to wash it after each use and to limit contact with hands.

Since our face shields are made from polyethylene terephthalate or clear acrylic, they can be easily cleaned and reused.

Use a microfibre cleaning cloth soaked in alcohol or disinfectant to clean the shield. We recommend avoiding contact with the face shield at all times.

If your face shield is damaged, replacement and disposable face shields available.

It is not recommended to reuse a filter as it acts as an additional barrier to the mask. Therefore, it is preferable to purchase several filters and replace them when necessary.

As a general rule, the filter should be replaced as soon as it is damaged, dirty or if breathing becomes difficult. Even if none of these situations occur, it is recommended that the filter be changed after 40 hours of use.


Promotions and charitable donations

If you encounter a problem when entering the promotional code when you place your order, please contact our team by phone at 514-935-9998 so that we can correct the situation quickly with you.

Promotion and discount codes are entered at the time of payment, just before completing the transaction.

For each order containing at least one Quebec product, $1 will be donated to Opération Enfant Soleil.

« Opération Enfant Soleil is a non-profit organization that raises funds to support the development of quality pediatrics for all children in Quebec. »


You question has not been answered? Our team is available by phone at 514-935-9998 and by email at info@protege-toi.ca to answer you and assist you with your purchases.

From the entire Protège-toi.ca team, thank you for making a local company and our proud manufacturing partners shine.